Cookie Policy

Cookies are small text files stored on your device by your browser when you visit a website. They allow websites to remember information about your visit, such as your login session, preferences, or how you interacted with the site.

Wafeed uses essential cookies that are strictly necessary for the Service to function. Without these cookies, you would not be able to log in or navigate the dashboard.

We may store user interface preferences in your browser's local storage or as cookies. These help us remember your choices across sessions, for example:

• Your chosen interface language (Arabic or English).
• If you manage more than one business, which business you last selected in the dashboard business switcher.
• Other dashboard display preferences.

We use a small number of analytics tools to understand how visitors use our marketing site and dashboard, so we can improve the product:

If additional analytics or tracking tools are introduced in the future, this policy will be updated and appropriate consent mechanisms will be implemented before non-essential cookies are set.

Wafeed does not directly set third-party advertising cookies. However:

• Supabase (our database and authentication provider) may set cookies necessary for session management.
• Vercel and Microsoft Clarity (see Section 4) may set analytics cookies on marketing pages and select dashboard pages.
• Paddle may set cookies or use similar technologies during checkout, billing portal, tax calculation, fraud prevention, and subscription management flows.
• If you follow an external link (such as a Google review link), that third-party site may set its own cookies governed by their cookie policy.
• If you sign in using a third-party provider (such as Google or LinkedIn) where supported, that provider may set its own cookies during the sign-in process, governed by their own cookie policy.

Customers visiting a public feedback or ticket page (at wafeed.co/r/... or wafeed.co/t/...) do not need to be logged in and are generally not subject to session cookies. The feedback form is server-rendered and does not require authentication. No analytics, tracking, or session-replay cookies (including Microsoft Clarity) are set on public feedback or ticket pages.

You can control and delete cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in to your Wafeed account.

Instructions for managing cookies in common browsers:

• Chrome: Settings → Privacy and security → Cookies and other site data.
• Firefox: Settings → Privacy & Security → Cookies and Site Data.
• Safari: Preferences → Privacy → Manage Website Data.
• Edge: Settings → Cookies and site permissions → Cookies and site data.

We will update this Cookie Policy if we introduce new cookies or tracking technologies. Where non-essential cookies are introduced, appropriate consent notices will be implemented. Continued use of the Service after changes are posted constitutes acceptance of the updated policy.

For questions about our use of cookies, please contact us via the contact page.