Feedback collection
Create one clear way for customers to share feedback from a link, QR code, NFC tag, receipt, message, or website.
- Branded feedback pages
- Arabic and English journeys
- Branch, staff, and campaign context
Product
Feedback, delivered to the right place.
Wafeed connects collection, follow-up, operational context, and configured routing in one customer-feedback workflow.
Complaint and case management
Turn feedback that needs attention into trackable work with a clear status, owner, and history.
- Case status and ownership
- Internal notes and follow-up
- Permission-aware access
Operational insight
Understand patterns across branches, staff, touchpoints, reasons, and time periods using Wafeed's existing reports and insights.
- Branch and staff context
- Reasons and repeated themes
- Exports based on plan permissions
Reputation and routing
Route each response according to configured rules and offer the next appropriate action without hiding customer feedback.
- Configurable smart routing
- Private recovery workflows
- Google review CTA when configured
Start with your first feedback link
Create your account, then complete setup step by step.