Measure customer satisfaction after every service interaction.
Customer service happens across many channels — but satisfaction after each interaction is rarely measured. Wafeed changes that with a single touchpoint.
The problem
No measurable quality data
WhatsApp conversations end with no rating, no record of satisfaction, and no way to compare agent quality.
Unhappy customers go silent
Customers who had a poor experience simply stop replying — or worse, share their frustration publicly.
Happy customers never reviewed
Satisfied customers forget to leave a Google review because no one asked them at the right moment.
Agent performance is invisible
Managers cannot tell which agents are doing well and which are causing customer frustration.
How Wafeed helps
After a service interaction, your employee shares a feedback link by WhatsApp, SMS, or email. The customer can respond without signing up, and the result appears in your dashboard.
One link per agent
Create a unique feedback link for each support agent. Every rating is attributed to the correct person so you can compare performance fairly.
Track response quality
See average ratings per agent, rating trends over time, and what reasons customers chose most often (speed, helpfulness, professionalism, etc.).
Low rating alerts
Receive an email when an employee gets a low rating. Review the conversation, assign an owner, and follow up with the customer.
Google Review redirect
Customers who give 4 or 5 stars are invited to share their experience on Google. A simple, ethical prompt at the right moment — when satisfaction is highest.
What it looks like on WhatsApp
Your agent sends this after resolving a chat:
Thank you for contacting us 💙
We hope we resolved your issue.
Please take a moment to rate your experience:
wafeed.co/r/yourbiz
شكرًا لتواصلك معنا 💙
نأمل أننا حللنا مشكلتك.
قيّم تجربتك من هنا:wafeed.co/r/yourbiz
Your dashboard shows:
Start measuring customer satisfaction today.
Free plan includes one touchpoint — enough to get started right now.