Who uses Wafeed?
Any business that talks to customers — on any channel — can collect structured feedback with Wafeed.
WhatsApp support teams
The problem
Chats end with no measurable feedback on service quality.
How Wafeed helps
Send a feedback link at the end of every WhatsApp conversation. Track which agents perform best and catch low-quality responses early.
Restaurants & cafés
The problem
Guests leave without telling you what they actually thought.
How Wafeed helps
Place QR codes on tables, receipts, and delivery packaging. Collect feedback after every visit and get alerted when a guest had a bad experience.
Salons & clinics
The problem
Appointment feedback is never collected systematically.
How Wafeed helps
Create a link per staff member or service. Clients rate their appointment experience in seconds, and low ratings alert the front desk immediately.
Retail & Instagram shops
The problem
Orders are fulfilled but customer satisfaction is never measured.
How Wafeed helps
Send a feedback link after every WhatsApp or DM order. Turn satisfied buyers into Google reviews. Understand which products or services get the best responses.
Multi-branch businesses
The problem
Comparing quality across locations is guesswork.
How Wafeed helps
Create a dedicated link per branch. See side-by-side performance in your dashboard and identify which locations need attention.
Service companies
The problem
Post-service satisfaction is unmeasured and untracked.
How Wafeed helps
Assign a link to each technician or job type. Build a culture of measurable service quality with every completed job.
Clinics & appointment-based businesses
The problem
Patient or client feedback is hard to collect after appointments.
How Wafeed helps
Send the link via WhatsApp immediately after an appointment. Low ratings alert the front desk before clients post about their experience.
Find your use case?
Start free and set up your first feedback link in under two minutes.