Frequently asked questions
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Product
What is Wafeed?
Wafeed helps you collect customer feedback and follow up on complaints. Share a link by QR, NFC, WhatsApp, SMS, email, receipt, or website. Customers do not need an account or app.
Is Wafeed only for getting Google reviews?
No. Wafeed collects feedback and helps your team follow up. A Google review link is optional, and customers decide whether to use it.
Does it require WhatsApp Business API?
No. You do not need WhatsApp Business API. Wafeed works with any WhatsApp — personal or business. You simply copy the link and paste it into your WhatsApp conversation manually. No integration or API access required.
Can I create QR codes?
Yes. For every feedback link you create, you can download a PNG QR code. Print it on receipts, table cards, counters, packaging, or anywhere customers are physically present.
Tracking & features
Can I track individual staff performance?
Yes. Create a unique feedback link for each staff member. Ratings submitted through that link are attributed to that person. Compare average ratings, comment quality, and low-rating counts per staff member in your dashboard.
Can I track multiple branches?
Yes. Create separate feedback links for each branch or location. Your dashboard shows performance per branch so you can compare and identify where to focus attention.
Can I use my own logo and brand colours?
Yes. Plans with branding include your logo and primary colour. Operations can also remove Wafeed branding from public pages.
Can I use a custom domain?
Yes, on Operations or with the Custom Domain add-on. Your team adds the DNS record, then requests verification.
Can I send notification emails from my own domain?
Yes, on Operations or with the Custom SMTP add-on. Add your email-server details to send alerts from your domain.
Billing & plans
How do paid plans work right now?
Paid plans can be subscribed to securely by card through Paddle Checkout. If checkout is unavailable for your account or you need manual billing support, contact us and we will help set it up.
Who processes card payments?
Paddle processes Wafeed subscription payments and may act as Merchant of Record where applicable. Wafeed does not store complete card details.
Can I export my feedback data?
Yes, when CSV export is included with your plan. The file can include ratings, comments, reasons, source, and Google review-link status.
Privacy & security
Is customer information kept private?
Feedback is visible only to team members with access to that business. Customers can respond without giving a name or contact details. If they request follow-up, they can choose what to share.
Can I use the feedback pages in Arabic and English?
Yes. The public feedback page is available in both Arabic and English. The customer can submit in their preferred language. Your dashboard is currently in English.
Are feedback pages accessible on mobile and in-app browsers?
Yes. The public feedback page is mobile-first and works in all modern browsers including the WhatsApp in-app browser on iOS and Android.
Still have questions?
We are happy to help. Reach out and we will reply.