How Wafeed works

Sign up for free — no credit card required. Your account is ready in seconds.

You get instant access to the dashboard. No waiting, no approval process.

Add your business name, a URL slug, and optionally your Google Review link.

Your Google Review URL is what customers will be redirected to after giving a high rating. You can set it later.

Create touchpoints for QR codes, NFC tags, WhatsApp, email, SMS, specific branches, or individual staff members.

Each touchpoint tracks its own ratings separately. A General touchpoint covers all feedback. A Staff touchpoint tracks a specific person. A Branch touchpoint tracks a location.

Copy the short link and paste it into a WhatsApp message, email or SMS — or download the QR code to print, or program an NFC tag.

Example: "Thank you for visiting us 💙 Please rate your experience: wafeed.co/r/yourbiz" Print the QR code on receipts, table cards, counters, or delivery packaging. Program an NFC tag for tap-to-rate.

Customers open the link in any browser — no account or app needed.

They select 1–5 stars, choose a reason from a quick list, and optionally add a comment. The whole process takes under 10 seconds.

See every rating, comment, and source in real-time on your dashboard.

Track your average rating, rating distribution, Google Review click rate, and recent comments. Filter by star rating, date, or link.

Get an instant email alert when a low rating comes in.

The alert includes the rating, reason, and any comment. Your team can follow up with the customer before the issue becomes a public complaint.

Customers who give 4 or 5 stars see an option to leave a Google Review.

This is a natural, ethical invitation — not automated review gating. Customers make their own choice. You just make it easy for satisfied customers to share their experience.